Frequently Asked Questions (FAQ)

1. How do you charge for your services?

We charge a performance-based fee of 3.5% of claims billed, which aligns our success with yours. There are no hidden fees — if you don’t get paid, neither do we.

2. How quickly will I receive payments?

Our clean claim submission process reduces delays, so clients typically see reimbursements within 14–21 days, compared to the longer waits experienced with in-house billing.

3. Do you handle claim denials and appeals?

Yes. We don’t just submit claims — we track, appeal, and resubmit denials to ensure maximum revenue recovery.

4. How do you ensure HIPAA compliance?

All of our processes follow HIPAA, CMS, and NJ DOBI regulations. We maintain strict confidentiality and data security to protect patient and provider information.

5. Will I lose control over my billing if I outsource?

No. In fact, outsourcing gives you more visibility. We provide transparent, real-time reports so you always know the status of your claims, reimbursements, and outstanding balances.

6. Do I still need an in-house billing staff?

For most clients, the answer is no. We provide full revenue cycle management — from claim creation to payment posting — which eliminates the need for dedicated billing staff.

7. Can you work with my existing EHR/EMR system?

Yes. We can integrate with most major systems, or we can use our own billing software if preferred.

8. What makes you different from other billing companies?

Unlike generic billing firms, we specialize in home health agencies and small practices. We offer personalized attention, compliance-first processes, higher collection rates, and flexible performance-based pricing.

9. Is outsourcing medical billing expensive?

Outsourcing is often more cost-effective than hiring in-house staff. In fact, our clients typically see a 10–20% increase in revenue collected after switching to our services.

10. What results can I expect?

Clients can expect faster reimbursements, fewer denials, higher collection rates, and transparent financial reporting — all while gaining peace of mind and more time to focus on patient care

“All billing services are the same.”

• Many assume billing is just data entry.

• Reality: You stand out by combining technology + personalized account management + aggressive follow-up.